Legal

Data deletion.

Last updated 23 October 2026

Disconnect a connected account

Connected accounts: in development; available after Meta's and Google's reviews.

1. In the chat app used with Studio Aight, or through the API, ask Studio Aight to disconnect the account.
2. The account's sign-in is deleted at once, with the numbers kept from it and the record of which posts or videos orders became. Google and Facebook access: also revoked with them at once.

Data from Facebook, Instagram or Threads

1. Facebook or Instagram: Settings, then Apps and websites. Threads: in its settings, where it lists connected apps.
2. Remove Studio Aight. The connection ends, and what was read through it is deleted at once.
3. Facebook and Instagram: optionally, send a request to delete the data.
4. Meta sends the request to Studio Aight. Studio Aight deletes that person's sign-in, kept comments and mentions, linked posts, and numbers read from Instagram.
5. A confirmation code is shown. Status of the request: this site's address, then /data-deletion/ and the code.

Orders and files the customer sent are not data from Meta and stay. To delete them: orders, files or the whole account.

Google and YouTube access

1. Open https://security.google.com/settings/security/permissions.
2. Select Studio Aight.
3. Remove access.

Studio Aight can then no longer read from or post to that Google account. Studio Aight checks every Google grant weekly: once Google reports access removed, YouTube data kept with orders is deleted at once, within about 7 days. Disconnecting in Studio Aight deletes it at once.

Results and brand files

The customer deletes results and brand files directly, from the chat app or through the API.

Single order or delivered file: by email, as below.

Orders, files or the whole account

1. Email hello@getaight.ai from the address on the account. Subject: "Account deletion", or name the orders or files to delete.
2. Confirmation by email within 1 working day, with anything the law requires to be kept (for example GST invoices).
3. Brand files, uploads, briefs, plans and finished ads: deleted within 7 working days. Email when done. A closed account: everything except invoices and payment records, within 30 days at most.

Unspent paid balance: see the refunds policy.

Deleted without a request

• Uploaded videos: 90 days after the order's last change.
• Instagram comments and mentions: 90 days.
• Free-preview cookie and hashed network address: 30 days.

Chat apps

Removing Studio Aight from Claude, ChatGPT or another chat app stops new access. To delete what Studio Aight already holds: the steps above.